Question 1

Do I need an appointment for auto repair?

Accepted Answer

For most services like oil changes and minor repairs, you can simply drive in during our business hours (Monday-Friday, 8am-5pm). For major repairs or if you need your car done by a specific time, we recommend calling ahead at 863-410-2883 so we can plan accordingly.

Question 2

What payment methods do you accept?

Accepted Answer

We accept cash, Visa, Mastercard, American Express, Discover, and debit cards. Payment is due when you pick up your vehicle after repairs are completed.

Question 3

Do you work on all makes and models?

Accepted Answer

Yes! We service all domestic and foreign vehicles including Ford, Chevrolet, Toyota, Honda, Nissan, Dodge, Jeep, Hyundai, Kia, BMW, Mercedes, and more. Whether you drive a car, truck, SUV, or van, we can help.

Question 4

How long do repairs typically take?

Accepted Answer

It depends on the service. Oil changes usually take 20-30 minutes. Brake jobs can take 1-3 hours. Diagnostic work typically takes about an hour. Major repairs like engine or transmission work can take several days. We'll give you a time estimate when you bring your vehicle in.

Question 5

Do you offer loaner cars or rides?

Accepted Answer

We don't currently offer loaner vehicles, but we can recommend local options if you need transportation while your car is being repaired. For longer repairs, some customers arrange a ride or drop off their car before work.

Question 6

Can I wait while my car is being serviced?

Accepted Answer

Yes! We have a comfortable waiting area where you can relax while we work on your vehicle. For quick services like oil changes, many customers prefer to wait.

Question 7

What does the check engine light mean?

Accepted Answer

The check engine light indicates that your vehicle's onboard computer has detected an issue. It could be something minor like a loose gas cap or something more serious like a failing catalytic converter or oxygen sensor. We use professional diagnostic equipment to read the trouble codes and determine exactly what's wrong.

Question 8

How often should I change my oil?

Accepted Answer

Most modern vehicles can go 5,000-7,500 miles between oil changes with synthetic oil. However, if you drive in severe conditions (lots of stop-and-go, dusty roads, towing), you may need more frequent changes. Check your owner's manual or ask us what's right for your vehicle.

Question 9

When should I replace my brakes?

Accepted Answer

Most brake pads last 30,000-70,000 miles depending on driving habits and conditions. Signs you need new brakes include squealing or squeaking sounds, grinding noises, longer stopping distances, or a pulsating brake pedal. We recommend having your brakes inspected at least once a year.

Question 10

Why is my car overheating?

Accepted Answer

Overheating can be caused by low coolant, a failing thermostat, a bad water pump, a clogged radiator, or a cooling fan problem. If your temperature gauge goes into the red, pull over immediately and turn off the engine. Continuing to drive an overheating car can cause severe engine damage. Call us and we can help.

Question 11

My car won't start. What could be wrong?

Accepted Answer

A no-start condition is often caused by a dead or weak battery, a failing starter motor, a bad alternator, fuel system problems, or ignition issues. If you hear clicking when you turn the key, it's usually the battery or starter. If nothing happens at all, it could be the battery connections. We can diagnose the issue at our shop or via mobile service.

Question 12

Why is my AC not blowing cold air?

Accepted Answer

The most common cause is low refrigerant, often due to a slow leak. Other causes include a failing compressor, a clogged condenser, or electrical problems. In Florida's heat, working AC is essential. Bring it in and we'll diagnose the problem and get you cool again.

Question 13

What causes squeaking or squealing sounds from my car?

Accepted Answer

Squeaking while braking usually means worn brake pads. Squealing while driving could be a loose or worn belt (serpentine belt, AC belt). Squeaking from the suspension might indicate worn bushings or ball joints. Bring your car in and we'll find the source of the noise.

Question 14

How do I know if I need new tires?

Accepted Answer

Check the tread depth using the penny test: insert a penny with Lincoln's head down. If you can see the top of his head, your tread is too worn. Also look for uneven wear, cracks, bulges, or any damage. Most tires last 40,000-60,000 miles depending on the type and driving conditions.

Question 15

What is mobile mechanic service?

Accepted Answer

Our mobile mechanic service brings auto repair to your location. Instead of you driving to our shop, we come to your home, workplace, or wherever your vehicle is located. This is especially helpful when your car won't start or you can't take time off to visit a shop.

Question 16

Where do you offer mobile mechanic service?

Accepted Answer

We offer mobile mechanic services in Bartow, Lakeland, Winter Haven, Mulberry, Lake Wales, and Fort Meade. If you're in Polk County and need mobile service, give us a call and we'll let you know if we can reach you.

Question 17

What repairs can you do on-site?

Accepted Answer

Our mobile service can handle many common repairs including battery replacement, starter and alternator replacement, brake pad replacement, belt replacement, fluid services, and basic diagnostics. For repairs that require a lift or specialized shop equipment, we recommend visiting our Bartow shop.

Question 18

Is mobile service more expensive than shop repairs?

Accepted Answer

Mobile service may have a slightly higher labor rate to cover travel time and expenses, but we always provide a clear estimate before starting work. For many customers, the convenience of not having to tow their car or take time off work makes mobile service a great value.

Question 19

How do I request mobile mechanic service?

Accepted Answer

Call us at 863-410-2883 and describe your situation and location. We'll let you know if we can come to you, give you an estimate, and schedule a time that works for you.

Question 20

Do you provide free estimates?

Accepted Answer

We provide free estimates for many services. For diagnostic work where we need to inspect the vehicle to determine the problem, there may be a diagnostic fee which is typically applied toward the repair cost if you choose to have us do the work.

Question 21

Why do repair costs vary between shops?

Accepted Answer

Repair costs can vary based on labor rates, parts quality (aftermarket vs OEM), shop overhead, and the experience of technicians. At JD Mobile Tech, we offer competitive pricing with quality parts and experienced service. We're always happy to explain our pricing.

Question 22

Do you use OEM or aftermarket parts?

Accepted Answer

We use quality aftermarket parts that meet or exceed OEM specifications for most repairs, which saves you money without sacrificing quality. If you prefer OEM parts, just let us know and we can source them for your repair.

Question 23

What if the repair costs more than estimated?

Accepted Answer

We always get your approval before exceeding the original estimate. Sometimes during a repair we discover additional issues. If this happens, we'll stop, explain what we found, and get your OK before proceeding with any extra work.

Frequently Asked Questions

General Questions

Auto Repair Questions

Mobile Mechanic Questions

Pricing & Estimates

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